Many of the questions we get asked frequently are answered below. Can't find
the answer to your question here? Just send us your question via e-mail and
we will get back to you as soon as possible.
Coaching service questions
Dutch Ancestry Packages questions
Friend membership questions
What type of questions can I ask?
Anything you need to know to do the search for your Dutch ancestors yourself. We can provide sources, new ideas of breaking through your brick wall, tricks to get started, etcetera.
Do you sort out my family tree for free?
Not for free. Sorting out a family tree is a lot of work and therefore a paid service. Have a look at our family tree packages or our research service for the options we offer.
Can you help me with non-Dutch genealogical questions?
If they are very general, yes. After all, genealogy is genealogy. However, we do specialize in Dutch genealogy, and the way vital records are kept in Mali (just to name something exotic)is not exactly our field of expertise.
How long will it take to get an answer?
We answer all e-mail within a working day. However, if your question is complicated, the response could be that you will have to wait a couple of days to get the real answer.
Will I get spam if I request coaching?
Absolutely not. We hate spam just as much as you do. Read our privacy statement for our stand on this issue.
Are there any hidden fees if I request coaching?
Absolutely not. What we offer for free is free. Our paid services are clearly marked as such. We will never charge you anything you have not agreed upon up front.
How do I subscribe?
That's easy, you can sign up here.
How do I unsubscribe?
That's also very easy. Just follow the link on the bottom of our newsletter. Alternatively, just send us an e-mail that you wish to unsubscribe.
How frequent is your newsletter?
Our newsletter is weekly, although frequency can vary during holidays.
Can I see an example of your newsletter before I subscribe?
Sure you can. You can find all issues on our news page.
Where can I find the package prices?
Package prices are not on this website. Prices vary depending on your family specifics. Some family trees take less time to research that others. This is influenced by the availability of sources, the number of children each couple had, the number of spouses each head of family had, among other issues. Therefore, we always send you a personalized quote.
On your package page you mention a price range in euros . How much is that
in my currency?
We are based in the Netherlands, and therefore all our prices are in euros. You can easily look up the equivalent for your currency with this currency converter.
Why do you need a date of birth between 1850 and 1905 to start a report?
All data in this period is public and young enough to get you a nice tree going back up to 7 generations.
I don't have a date of birth of my ancestor or it's after 1905. Is that a
Not necessarily. It may, however, take us more time to find a good starting point. Just include the data you do have and we will see what we can do.
Will my report look exactly the same as the previews I saw on the site?
It will look pretty much the same although not exactly the same. The overall design is the same for all reports but the peculiarities of your family tree can demand modifications.
I want a printed copy of my report. Can you arrange for that?
Yes, we can. Just include this wish on the remarks field of your quote request and we will include it in your quote.
Does my membership get renewed automatically?
No, on the contrary, it automatically stops after the agreed period. Some time before the membership ends you will receive an invitation by e-mail to renew it, which you are free to decline of course.
What are your opening hours?
We work Monday to Friday from 9 AM till 5 PM (Central European Time), but you can e-mail us whenever you like. We usually respond within a working day. We do not work on Dutch public holidays.
Are the case stories and testimonials on your site real?
Yes. All cases we discuss on our site are based on true stories but have been anonimized to protect the privacy of the clients involved (names, places and dates have been altered). The people in the pictures illustrating the cases are stand-ins for the same privacy reasons. All testimonial snippets are real and published with the consent of the clients involved.